Post-Sale Customer Care

Since AAA AUTO values its customers, we have launched a new Customer Care project. Within this project, AAA AUTO is making its best effort to provide high-quality services to all of its customers. The main goals are to provide appropriate customer care, handling claims of defects without unnecessary delay, and offer supplemental services that you will find on this website.

Our goal is that you, our loyal customers, will always leave satisfied and come back to us when you’re in the market for a used car again. We have prepared for you a faster and cleaner system for making requests and claims on-line. Here, you will find detailed instructions for submitting your request and on how to proceed.

We hope you will use this forum to share your experiences and suggestions for improving our services to you, our customers.

We are confident you will be satisfied.

MOST FREQUENT QUESTIONS AFTER PURCHASE

• Will you help me with vehicle registration and technical certification?

  Yes, we will do that and more. We will sort out all the necessary administrative details for you from A to Z. This includes arranging for the Certificate of Roadworthiness (STK), emission tests, and transfer of ownership title.

• I bought a car at AAA and wish to exchange it. Is it possible?

  Yes. Within 7 days after the purchase, you may exchange the car at the AAA AUTO center where you bought the vehicle. This offer applies to cars with an initial cost above CZK 100,000 that have not been driven more than 500 km since the purchase.

• I want to buy an old vehicle. Will I have to pay the exhaust emmission fee or will AAA AUTO cover it for me?

  This fee is already included in our selling prices. Normally you would have to pay this fee at registration, however at AAA AUTO there is no need to worry: we take care of it for you.

• How long does it take to complete the paperwork?

  Since you can exchange cars for up to seven days, we don’t start doing the paperwork until that deadline passes. We do all we can to get the paperwork done as quickly as possible. The whole process can take up to 30 days. If you don’t get your paperwork within six weeks, please call our customer care department at 284 022 002, or contact us through the customer care contact form on our website.

• Who should I turn to if I have a problem with my car?

  You can call our customer care department at 284 022 002 or you can send us information electronically.

• There is an error in my contract (wrong mailing address, birth certificate number, different price, etc.). What do I need to do?

  There may have been an administrative error, for which we apologize. We will fix it immediately. Please call our CUSTOMER CARE LINE: 284 022 002 or write to podnety@aaaauto.cz.

• Car maintenance, service manuals

MORE SERVICES

• Mandatory third-party liability insurance
• Payment protection insurance
• Supplementary products
• Authorized service

CLAIMS OF DEFECTS

• A brief guide
• On-line claims
• Rules for claims