Call center AAA AUTO

Basic call center information:

• Sited in Prague
• Available for clients in all 3 countries where AAA AUTO is present
• 150 employees
• 8 languages
• 515 174 incoming calls in 2012

Call centre – how does it work?

• Call 800 110 800
• You are connected to a individual operator who arranges the necessary details
• Operator passes all information over to a buy-out representative
• Basic evaluation of your car is prepared
• If you are interested, the salesman arranges an appointment with you at a dealership or organizes a mobile buy-out representative to travel over to you

PURCHASING A CAR:

• Call 800 110 800
• You are connected to a particular operator who arranges all the necessary details
• Operator passes all information over to a sales representative
• The salesman reserves a car of your choice (or organizes for the car to be transported to the branch dealer of your choice) or helps you choose a suitable car for you
• Informs you about potential financing alternatives, actual bonuses and discounts
• Assists with navigating or transporting you to the nearest branch dealer
• Arranges an appointment at the branch dealer
• AAA AUTO takes charge of the following services, e.g. vehicle licensing documentation
  
   

Dear Customers, Ladies and Gentlemen:

If you want to buy a high-quality used car or sell your old car today, apart from paying for it and picking it up, you need not leave the comfort of your own home. You can’t believe it? All you need is a telephone or the internet. When you call our toll-free information line at 800 110 800, within a few seconds you will be connected with an AAA AUTO call center operator who will listen to you and will be able to react to your needs and wishes involving used cars or vehicle financing within just a few minutes. Then you just arrange a meeting for a test drive, and soon you will be back home with your new car. Our call center has been in operation for 11 and is among the best of its kind in the entire Czech Republic. Working here are more than one hundred experienced operators who are also automotive purchase advisors. Our call center is open every day including holidays from 7:00 to 22:00.

You can also take a look at our web portal at www.aaaauto.cz. Just enter the specifics, and you will be directed without fail to a used car that ideally meets your needs. How experts rate our internet presentation for customers is shown by the fact that our website at www.aaaauto.cz took first place in 2009 among automotive firms in the Web Top 100 competition. Our website is constantly being perfected. Today, every used car we sell has a mini-gallery of 20 photographs. That is why tens of thousands of potential customers visit our website at www.aaaauto.cz every day.

Thanks to their quality, our business and information services by telephone and on-line help with the realization of about half of all deals made to buy or sell a car at the AAA AUTO group. And customers who believe that time is money can save even more of their time by taking advantage of our offer of having the used car of their choice brought right to where they live. We can even buy your car right there, on the spot. Over the past 21 years, over half a million customers have appreciated the comprehensive, high-quality services at AAA AUTO. Come, see for yourself!

Want more information? Call +420 283 060 606 or mail us.