AAA AUTO Code of Ethics
The Code of Ethics defines the behavioral norms which are obligatory for all AAA employees and external workers
Its major pillars are:
- Respect the laws of the specific country where employed
- Respect and work together with managers and colleagues
- Show maximum helpfulness toward customers
- Maintain confidentiality of internal information
- Act in the interests of the company and further its good reputation
- Respect the environment
AAA AUTO, a. s. rules of employee professional behavior
- Every person who works for AAA AUTO a.s. or for any of its subsidiaries (hereinafter "AAA"), must follow the laws of the country they work in as well as AAA AUTO’s internal rules. They must behave honestly and in accordance with moral and cultural principles of the country they work in.
- Every person who works for AAA must be respectful to their work superiors and colleagues and follow the standards of mutual trust and cooperation. Every AAA employee should be aware of the fact they represent an international company.
- Customer satisfaction is our mission and all persons working for AAA must keep in mind that the customer comes always first. Customer satisfaction is more important than momentary profit or selfish gain.
- The customer deserves a polite and pleasant approach and behavior at all times and under all circumstances; this also includes during any process of any complaint the customer may make and the process of resolving any issue the customer may have. Any suppression of customer rights in connection with customer's nationality or status, or otherwise, is strictly prohibited.
- In cases where the employee is not able to resolve any customer's problem or concern, he or she must inform his or her superior immediately.
- Employees of AAA should understand and keep in mind that AAA must report and is accountable to its investors and shareholders and that a good reputation is essential for its success.
- It is prohibited for AAA employees to comment on company policies and issues. Even seemingly unimportant internal information that may be disclosed unintentionally can harm the company image in the public's or shareholders' eyes. Only Authorized AAA spokespeople or Authorized managers are permitted to make comments.
- Every person who works for AAA, is obliged to work in a way to protect legitimate company interests as well as the environment. All obligations in respect of laws or moral principles of the particular country must be properly fulfilled as required.
- It is prohibited for any AAA employee to abuse their position for their own or somebody else's profit. This also includes all information, intellectual or physical property and "know how" of AAA. It is also forbidden for employees to carry out business with AAA with the help of or via any third party.
- It is strictly prohibited for any person to misuse any confidential information, either obtained during the course of or related to their work for AAA or while working for their own or another business. All information that has not been published by AAA is considered confidential.
- Employees cannot carry out work or enterprise in a line of work or area similar to their position in AAA without the permission from their employer.
- It is prohibited to accept or keep any gifts or benefits from a third party. In cases where it is not possible to refuse such gifts or benefits, the employee must hand over the gifts to the General Manager, the Secretary or their work superior.
- Business dinners or similar events must not exceed the relevant limit afforded to the AAA employee's position. This also includes issues related to matters of discussion that may occur at such events. All employees must have their superior’s permission. In any case of either suggested or implied bribery from any person or third party to any AAA employee, the employee must advise and forewarn such persons to stop and then avoid any further direct contact with such persons.
- If any AAA employee is involved in a situation where AAA is at risk of sustaining any damage, every employee is obliged to ward off such possibility to the extent of their ability to do so, and to inform their superiors or any other person who is able to ward off or reduce such damage or danger.
- The AAA spokesperson is the only person authorized to communicate with or make any comment to the press. All questions or comments obtained or requested by the press must be passed on to the PR department.
- The rules of professional behavior are obligatory for all AAA employees as well as suppliers of AAA to follow from the moment they are made aware of the existence of the rules and/or acquaint themselves with the rules.
Any breach of or failure to follow the rules shall be considered a breach of work discipline and can lead to penalties, sanctions or dismissal.
Prague, 25th April 2007